Customer Charter - my first claim through tuberefund.co.uk

I have just made my claim through tuberefund after having to wait 17 minutes for a tube at Waterloo to get to Piccadilly Circus on the Bakerloo Line.

For a lot of the time the stupid platform indicators showed that the train was due in a minute. After five minutes it was clear that this was not the case. No announcements and the platform gets busier and busier. Then the platform indicators decided to show the truth - ie nothing. No one had any idea what was going on.



We were then told that the trains were delayed due to advanced mumbling and garbling. Then heard that the driver was leaving Lambeth North. Then apparently he must have decided to go for a tea break as five minutes later we were told that he wasn't leaving and the indicators when back to their helpful blank state.

Finally we were told he was now leaving Lambeth North and the train rolled into Waterloo after I'd been waiting for over the required 15 minutes to claim my money back under the Customer Charter. I hope that everyone else on the platform and further up the Bakerloo line did the same.

The beauty of tuberefund means no stupid pink forms to fill in and the ability to make your claim straight away while you remember the details and you can do it online or use your mobile phone - which is particularly handy.

London Underground; Tube Posted by annie mole Wednesday, November 19, 2003 Permalink COMMENT HERE
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