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Friday, August 20, 2004

Yesterday's Metro Momento

Bear with me, it's Friday

In yesterday's Metro I was reading a story about hospitals who are sending doctors' letters to be typed in India because the NHS can't attract secretaries. I would imagine it's more a case of being too poorly funding to pay secretaries a half way decent salary. So even the NHS is doing the call centre route of outsourcing to India.

Anyway, there have been some misunderstandings in the letters as some of the Indian workers' grasp of English medical terms is "poor" (not surprising, I haven't got a great grasp of English medical terms either). One letter went out which should have reported that the patient had the ear problem "eustachian tube malfunction", but it said they were suffering from "Euston station tube malfunction".

Isn't that a real illness we all suffer have from time to time and I didn't think it was just limited to Euston?

; Posted by Annie Mole Friday, August 20, 2004 Permalink COMMENT HERE Add to Stumble Upon