I love this and I bet there are countless times that people who work in customer service would like to send such an honest answer back to their customers.
London Underground Refund Letter
Which reminds me, one my new colleagues at work knows that I blog about the London Underground and he showed me a letter that London Underground had sent to him with a refund for something or other. The letter said here is your refund and apologised and was sent first class. The cheque inside was for the grand total of 30p. Fantastic, how much must it have cost them to adminster a cheque for 30p? Why not round it up to something worthwhile?