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Monday, August 09, 2010

Oyster Card top up double charges

Watch what you're being charged when you top up your Oyster Card, as TfL has refunded £40,000 so far this year to people who have been over-charged by faulty machines.

Aliens take over Oyster Card Reader

Take particular note if you use machines at Victoria, Liverpool Street, London Bridge, and King Cross London Underground stations as these have had the highest number of complaints.

BBC London discovered the amount of refunds from a Freedom of Information request. So far 2,421 complaints have been made on over charging. Don't expect any errors on the machines to be magically refunded to your account as TfL explained that it will not be aware of any over-charging until the issue is reported by a passenger.

However they said "But we constantly check the screens on ticket machines and how the ticket machines are set up to minimise these problems."

Let us know if you've been over-charged recently and how you went about getting your money back.

; Posted by Annie Mole Monday, August 09, 2010 Permalink COMMENT HERE Add to Stumble Upon