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Friday, June 08, 2012

Tube Lines with most complaints - Jubilee wins

If you're one of those people who thinks the London Underground line you use is the most complained about, if you use the Jubilee Line, you now have figures to back this up.  Obviously we don't all go to the trouble of physically complaining about the service (if you're like me submitting a
Customer Charter form to get your fare refunded may be enough)

However,  the Mayor recently got back to Val Shawcross (Deputy Chair of the London Assembly's Transport Committee) on a number of unanswered questions that she had posed to him.


sanity now broken by version3point1
photo by version3point1
One of those questions was how many complaints were received about London Underground services, by line and in total, for the latest available reporting periods?" Boris' response from the question asked on May 23.  "A record 1.171 billion journeys were made using the Tube in 2011/12. During Period 13 (4 - 31 March) of this year, LU carried 92.7 million passengers. 


P13
Not Specified 666
Bakerloo 20
Central 106
Victoria 71
Jubilee 145
Northern 91
Piccadilly 95
Hammersmith & City & Circle 49
District 100
Metropolitan 89
Waterloo & City 2
Total 1434



During Period 13, there were 1.54 complaints for every 100,000 passenger journeys. These figures compare with an average of 69 complaints for every 100,000 journeys, recorded across the Train Operating Companies.

For the year 2011/12, LU recorded its lowest ever level of Lost Customer Hours since the measure began in 1999. Those travelling on the Bakerloo Line seem relatively happy with their lot & those on the Waterloo & City hardly think of complaining about their one stop journey at all.

During the Olympics the Jubilee Line is going to be one of the most used lines, so it will be interesting to see what happens to these figures over the summer months.

Thanks to Val's press office for sharing these figures.  I'm sure TfL will tell us they can probably be found somewhere in the depths of TfL's website, but it's interesting that Val had to ask (a number of times) for these figures.  I certainly join her & Caroline Pidgeon in thier campaign to make TfL and the Mayor more accountable for publishing stats like this (Caroline's campaigned for more accountability on stations which overcharge the most on Oyster cards too)  

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